top of page

Terms and Conditions

These are the working ‘Terms and Conditions’ of Jo Thacker independent Counsellor and Psychotherapist. They make a legal agreement between you the client and Jo Thacker.  Payment of any therapy session are as detailed on the Jo Thacker Counselling website.  Payment confirms your agreement to be legally bound by these Terms and Conditions.  Clients should regularly review these Terms and Conditions as Jo Thacker reserves the right to revise and update them at any time.  If you do not accept these Terms and Conditions in their entirety, you should not book or pay for an appointment.  If you have any queries regarding these Terms and Conditions, you can email and ask for clarification.  Throughout Jo Thacker’s website and leaflets, care has been taken to describe and show the services offered as accurately as possible.  Despite this, errors may occur.  Jo Thacker makes every effort to ensure that all pricing displayed on the website and in leaflets are accurate, however the right is reserved to alter pricing without notice.

Appointments – initial appointments can be made by phone, text, or email.  An appointment will not be confirmed until pre-payment has been made via bank transfer.

Bookings – all therapy sessions are by appointment only.  Payment should be made as soon as your booking has been made to ensure reservation. Confirmation of booking will be sent via email.

Cancellations – a cancelled appointment requires 24 hours’ notice for a full refund.  If Jo Thacker cancels your appointment, you will be offered a replacement appointment at a date and time that is mutually suitable.  If Jo Thacker cannot offer you a suitable replacement session your money will be refunded in full.  

Confidentiality – your privacy is of the utmost concern to Jo Thacker, what you say within your sessions is confidential.  However, The British Association of Counsellors and Psychotherapists Codes of Ethics specifically requires clinical supervision.  Jo Thacker only uses supervisors who are also governed by NCPS/BACP’s ethical framework and consider shared client details to be confidential.  The only time Jo Thacker or her supervisor are legally bound to disclose confidential information are if you have revealed details of serious harm or serious crime.  In the event of serious crime, you would not be notified before disclosure is made.

Contact Details – Jo Thacker will request suitable contact details from you.  You have the right to refuse to supply such details, however if you do not supply contact details you may find an appointment has been cancelled with notice.  In such circumstances Jo Thacker accepts no responsibility for losses of any kind.

Copyright – Jo Thacker’s website contains copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, photos, video, graphics, and the entire content of the website which is copyrighted as a collective work under UK and International copyright laws. 

Disability – Jo Thacker will make every effort to make reasonable adjustments to accommodate any notified disability.  If a requested accommodation cannot be reasonably be made you will be notified in writing prior to the session and if necessary, any payment made refunded in full.

Disclaimer – If you are taking prescription drugs during your therapy sessions with Jo Thacker you should not stop taking them without consulting your GP or relevant medical professional. 

Ethics – Jo Thacker is a registered member of the British Association of Counsellors and Psychotherapists and abides by their ethical framework a copy of which can be viewed on their website at  If you feel any part of this ethical framework has been breached Jo Thacker asks that you, notify her as soon as possible so that every effort can be made to rectify the situation.  If you feel the situation has not been successfully resolved, you can formally complain to BACP quoting membership number: 402983

Health & Safety – Jo Thacker makes every effort to risk assess and provide a safe and secure environment for therapy.  If you should notice a health and safety risk, you are requested to notify Jo Thacker immediately so that the matter can be addressed as necessary.

Information – you will be asked to supply personal information, failure to supply relevant details when requested may result in Jo Thacker’s inability to work effectively with you.  This is particularly relevant to requested details of prescription drugs, addiction, and current/previous diagnosed mental health problems.


Governing Law & Jurisdiction -These Terms and Conditions shall be governed by and construed in accordance with English Law.  Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts, where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction.   Jo Thacker retains the right to bring proceedings against you, for any threatened or actual breach of these Terms and Conditions in your country of residence. Jo Thacker does not warrant that therapy services or information for sale on this website are appropriate for use outside the United Kingdom.  It is prohibited to access this website from territories where its contents are illegal or unlawful.  If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.  If any provision of these Terms and Conditions is, for any reason, invalid and/or unenforceable as determined in an appropriate court of proper jurisdiction, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.  Users agree to replace an invalid/ unenforceable provision with an enforceable provision that most closely approximates the intent and economic effect of the invalid/ unenforceable provision and shall be interpreted most favourable, when possible, to the benefit of the company.


Limitation of Liability – the information, products, services, and other material included in, or available through Jo Thacker’s website, may not be complete, and may include errors or inaccuracies, and may be modified, discontinued, or deleted without notice.  Jo Thacker specifically disclaims any, and all responsibility or liability for the accuracy. Content, completeness, legality, reliability, or availability now, or in the future.  Advice, information, and other materials supplied by Jo Thacker either downloaded from this site or obtained during therapy sessions should not be relied upon for personal, medical, legal, business, financial or other decisions.  Jo Thacker disclaims any responsibility or liability for deletion, failure-to-store, miss-delivery, viruses, loss of data, or untimely delivery of an information or material through use of her website or any third-party links on it.  You access and use the services provided at your own discretion and risk.  No part of Jo Thacker’s website or any therapy session is a substitute for medical advice.  When using this website, the user is solely responsible for any damage incurred to their computer system or data thereon.  Jo Thacker disclaims any responsibility for any harm resulting from downloading or accessing any information or materials on the internet through her website.  Under no circumstance is Jo Thacker liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond her reasonable control – including without limitation, internet failures, computer equipment failures, telecommunication equipment failures, other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil insurrections, civil disturbances, shortages of labour or material, fires, floods, storms, explosions, acts of god, war, government actions, order of domestic or foreign courts or tribunals, non-performance of 3rd parties, or loss of or fluctuation in heating, light, or air conditioning.

Notes – Jo Thacker keeps therapy session notes.  These are securely stored in a lockable drawer at the home of Jo Thacker. She is the only person with access to the key. All notes are retained for seven years in accordance with Jo Thacker’s insurance providers Terms and Conditions. 

Online Acceptance – Jo Thacker’s website users may not assign, sub-license, or otherwise transfer any rights under these Terms and Conditions.  If any provision of these Terms and Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of the provision shall not affect the validity of the remaining provisions, which shall continue to have full force and effect.  No person other than the parties to these Terms and Conditions is intended to benefit from them, pursuant to ‘The Contracts (rights of third parties) Act’ 1999.  These terms represent the entire understanding between the User and the Company, they supersede any prior statements, representations or terms and conditions.

Online Therapy – Jo Thacker cannot be held responsible for the security measures provided by third party meeting hosts.  She uses their service in good faith. Neither can she be held responsible for confidentiality/security of your chosen login point/location.

Payment – Bookings are deemed to have been placed once payment has been received. Payments are made via bank transfer.  Clients are entitled to a receipt.  Please notify Jo Thacker if you would like a receipt.

Privacy Policy - Cookies are in use on Jo Thacker’s website by her webhost  By using the website, you consent to the collection and use of your cookie information.

Refunds – refunds will be completed within three working days of cancellation and with the provision of any necessary bank details. 

Refusal – Jo Thacker reserves the right to refuse to provide any booked therapy session if in her opinion, it is not suitable for the person concerned, is unethical, or would cause disruption to other users.  In such circumstances a full refund would be issued as per the refund policy.

Under 18 – Jo Thacker does not offer therapy to under people under 18 years of age.  Use of services should only be booked by persons over the required age.


These terms and conditions do not affect your statutory rights.

bottom of page